Climbers & Slides

Frequently asked questions

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

We offer a 30-day return policy on all eligible items. If you’re not completely satisfied with your purchase, you may return it within 30 days of delivery for a refund or exchange.

To qualify for a return:

The item must be unused, in its original packaging, and in the same condition as received.
Proof of purchase (receipt or order confirmation) is required.
Certain items (e.g., personalized, perishable, or clearance products) may not be eligible for return.

Refunds will be processed to your original payment method within 5–10 business days after we receive and inspect the item.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

We offer free shipping on all of our products.

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